Return & Refund Policy

Return Policy

At Uriibaba, we always strive to provide our customers with high-quality Cushions and Floormats. However, if a product has any issue that falls under our specified Eligible Return Conditions, customers may apply for a return in accordance with the terms and conditions of this policy.

Return Request Time Limit

• Customers may contact Uriibaba and submit a Return Request within a maximum of 24 hours after receiving the product.
• The 24-hour period will be calculated from the time of product delivery/receipt.
• Return Requests submitted after the 24-hour period will generally not be accepted. However, if an Eligible Return issue is identified while checking the product at the time of delivery, the customer may return the product directly to the Delivery Person and must inform Uriibaba about the issue at the same time.

Eligible Reasons for Return

A product will be considered eligible for return only in the following specific cases:

• Wrong Product
• Defective Product
• Printing Problem
• Stitching Problem
• Fabric Problem

Product Color Variation

• Due to website display, mobile screen, monitor settings, display brightness, and different lighting conditions, there may be slight differences between the color displayed on the website and the actual color of the product. Such normal or minor color variations will not be considered an eligible reason for return.

Proof Required for Return Request

• When submitting a Return Request, the customer must provide clear photos or videos that properly demonstrate the issue to Uriibaba.
• Uriibaba will review the submitted photos/videos and the information regarding the issue and will make a decision regarding the acceptance of the Return Request.

Product Check at the Time of Delivery

• Customers may open the package and check the product at the time of delivery.
• If an issue covered under our Eligible Return Conditions is found during delivery, the customer may return the product directly to the Delivery Person if they wish. In such cases, the customer must inform Uriibaba about the Return Complaint and provide clear photos or videos of the issue.
• After verifying the provided proof, Uriibaba will take the necessary steps regarding the return.

Customized Products

• Customized or Personalized Products are generally non-returnable.
• If a Customized Product has any of the following Eligible Issues—Wrong Product, Defective Product, Printing Problem, Stitching Problem, or Fabric Problem—the product may be accepted for return after verification and approval by Uriibaba.
• For Customized Products, once the customer has provided Final Design Approval, a return will not be accepted solely due to a change in Design Preference, Personal Choice, change of mind, or dissatisfaction with the design.

Return Collection & Delivery/Courier Charges

• Once a Return Request is approved, Uriibaba’s Delivery Team will collect the returned product from the customer.
• Any applicable Delivery/Collection Charge for the return must be paid by the customer.
• In special circumstances, the customer may be required to return the product through a designated Courier Service as instructed by Uriibaba. In such cases, the applicable Courier Charge must also be paid by the customer.

Conditions of the Return Product

• The Product must be returned in unused condition.
• The product must not have any new damage, stains, or other deterioration caused by the customer’s use.
• The product must be returned with its Original Packaging, where applicable. If the condition of the product has deteriorated due to customer use, the Return Request will not be accepted.
• This Return Policy applies equally to multiple quantities of products within the same order.

Refund Policy

Refund Rules

• Uriibaba generally provides Cash on Delivery (COD) payment facilities.
• If a customer has made an Advance Payment for an Order and that Order is approved by Uriibaba as eligible for Return/Refund, the eligible Advance Amount paid by the customer will be refunded, where applicable.
• Designated bKash Number for Refund: 01837528621

Refund Processing Time

• Once the returned product reaches Uriibaba, the condition of the product and the reason for the return will be verified.
• If the return is approved, the Refund Process will be completed within 7 days.
• Due to the processing time of the respective Payment Service, additional time may be required for the refunded amount to reach the customer’s account.

Return Approval

• All Return Requests are subject to verification and approval by Uriibaba.
• A Product will only be accepted as a return if it meets the specific conditions stated in this policy.
• Uriibaba reserves the right to reject a Return Request in the following cases:
• If the specified 24-hour Return Period has expired.
• If the reported issue does not fall under the Eligible Return Conditions.
• If the Product has been used.
• If there is any new damage, stain, or deterioration caused by the customer’s use.
• If the returned Product does not meet the specified return conditions.
• If the Return Request is made solely due to Personal Preference, a change of mind, or dissatisfaction with the Product.
• If a Return Request for a Customized Product is made solely due to Design Preference after the customer has provided Final Design Approval.